PRIVACY POLICY
At Kingdom Homes we are committed to ensuring that your privacy is protected. This privacy policy explains how information is collected about you and for what purposes we use it. Please read this Policy carefully.
This privacy notice was last amended in August 2019 and supersedes any earlier version.
PERSONAL DATA WE COLLECT
If you are renting or letting a property through Kingdom Homes, we collect and use your personal data to provide you with our services. The personal data we collect and use may include:
- Identity Data (name, title, date of birth, gender, marital status, purchases made by you, your interests and preferences, feedback and survey responses)
- Contact Data (billing address, delivery address, email address and telephone numbers)
- Financial Data (bank account and payment details)
- Transaction Data (details about payments to and from you and other services you have purchased through us)
- Technical Data (internet protocol address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identified, location data and other similar identifying information required for the customer’s device(s) to communicate with websites and applications on the internet)
- Usage Data (how you use our website products and services, the full uniform resource locators clickstream to, through and from our site (including date and time), download errors, lengths of visit to certain pages, page interaction information, methods to browse away from the page and any phone numbers you use to call us)
- Marketing and Communications Data (your marketing and communication preferences)
HOW YOUR PERSONAL DATA IS COLLECTED
We use different methods to collect data from and about you including through:
Direct interactions
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- subscribe to our service or publications;
- request marketing to be sent to you;
- contact us through social media;
- walk-in to our branch offices or telephone our call centre;
- enter a competition, promotion or survey; or
- give us some feedback; or
- speak with us on the telephone
Third parties or publicly available sources
We may receive personal data about you from various third parties and public sources, for example:
- Contact, Financial and Transaction Data from providers of payment services
- Identity and Contact Data from data brokers or aggregators
- Identity and Contact Data from publicly availably sources
HOW YOUR PERSONAL DATA IS USED
We will only use your personal data for the purposes for which we collected it. These purposes include:
- To contact you
- To carry out our obligations arising from any contracts entered into between you and us and to provide with you the information, products and services you request from us
- To provide you with information about other goods and services that we offer which we feel may interest you
- To assist us in the improvement and optimisation of advertising, marketing material and content, our services and the website
- To notify you about changes to our service
- To ensure that content from our website is presented in the most effective manner for you and your computer
- To verify your identity
- As part of our efforts to keep our site safe and secure and to prevent or detect fraud
- To provide customer support
- To facilitate and to enable you to partake in a property viewing or open house event
- To comply with the requirements imposed by law or any court order
In all of these cases, such data use is necessary for our legitimate interests or to comply with our legal obligations. If we need to process your personal data for a different purpose that is not compatible with the original purpose, we will let you know and request your consent. Your personal data may be processed without your consent where it is necessary for us to comply with our legal obligations.
Marketing
At any time, you have the right to withdraw your consent for us to use your personal data for marketing purposes. Such withdrawal of your consent will result in us ceasing to market goods and services to you.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, emailing Info@kingdomhomesgroup.com or by calling (719) 671-3597.
Cookies
The Kingdom Homes website and applications may automatically collect data about how you use our services in order to help us improve future functionality of our website and to assist with advertising and targeting. The cookies on the Kingdom Homes website do not track, collect or upload data such as your name, email address or billing information, but it may collect data about your equipment and browsing activities. We may collect and report on the adoption and usage of specific features, crashes and exceptions and other useful, anonymous metrics.
Certain devices can detect your approximate location, via latitude and longitude. The accuracy of this data is not in the control of Kingdom Homes. If this feature is requested, Kingdom Homes will prompt you to provide your permission to access your location data for the purposes of providing you with results or directions based on your current location.
You can manage the use of cookies and disable location settings on your computer or mobile device. You can also clear stored cookies from that browser or device at any time. Please note however that blocking cookies may affect your browsing experience and result in our services not operating as efficiently or effectively as they could.
DATA SECURITY AND RETENTION
We are, through technical and organisational means, committed to ensuring the security of, and prevention of unauthorised access to, your personal data. For example, we limit who can access your personal data to those individuals who need to know it and who are subject to a duty of confidentiality.
We will retain your personal data whilst you use our services (or whilst we provide services connected to you) and for at least seven years thereafter, for legal, regulatory and accounting purposes. If we need to retain your personal data for longer, we will take into consideration the potential risks in continuing to store your data against why we might need to keep it. In some circumstances we might anonymise your personal data so it is not associated with you, and we may then use this information indefinitely.
YOUR LEGAL RIGHTS
To the extent provided by law, you have the right to access a copy of the personal data that we hold and process about you. You have rights to the following information:
- the purpose(s) for which we are processing your information;
- the categories of personal information we hold about you
- the recipients or categories of recipient to whom the personal data have been or will be disclosed;
- the period for which we will store your information, or the criteria used to determine that period;
- object to the use of your personal data (including for marketing purposes)
Please note that even if you refuse marketing, we will still contact you to discuss the services you have asked us to provide to you or to tell you about changes to our terms and conditions.
The rights listed above may not apply in certain circumstances, meaning we may not always be able to comply with your request. We will tell you if this is the case, usually responding to a request from you to exercise your rights within one month of receipt. Response might take longer if your request is particularly complex or if you have made a number of requests. Please be aware that we may need to process your personal data and/or request specific information from you to help us comply with your request. Generally, you do not have to pay a fee to exercise these rights, but you may have to pay a fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request.
CONTACTING US
If you would like to stop receiving marketing and communications from us please contact us via email at Info@kingdomhomesgroup.com or please write to the Customer Services Team 1626 Lexington Road, Pueblo, CO 81001. These contact details may also be used if you have any questions about this Policy, our use of your personal information or would like to submit a subject access request or exercise your other data subject rights.